Refund policy

Return & Refund Policy

Overview

At SISDIX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully to understand the conditions, eligibility, and process for returns, refunds, exchanges, and cancellations.

Return Window

Customers may request a return within 7 days from the date their order is delivered.

Return requests submitted after the 7-day return period may not be accepted.

Eligible Items

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned within 7 days of delivery.

  • Be in its original packaging.

  • Include all accessories, labels, manuals, and tags (if applicable).

  • Be accompanied by proof of purchase, such as an order confirmation or receipt.

Items that do not meet these conditions may not qualify for a return or refund.

Condition of Returned Products

All returned products are carefully inspected upon arrival.

To qualify for a refund or exchange, products must:

  • Be clean and unused.

  • Show no signs of wear, damage, or misuse.

  • Be returned in their original packaging.

  • Include all original components and accessories.

SISDIX reserves the right to reject returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used products.

  • Products without their original packaging.

  • Personalized or customized products.

  • Gift cards.

  • Final sale or clearance items.

  • Products damaged due to misuse, negligence, or improper handling by the customer.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.

  • Clear photos or videos of the product.

  • Photos of the packaging, if applicable.

Once your request has been reviewed and approved, SISDIX will provide a replacement, exchange, or refund, depending on the situation.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed using your original payment method whenever possible.

Please allow 5–10 business days for the refund to be completed after the returned product has been inspected and approved.

Processing times may vary depending on your payment provider or financial institution.

Exchange Policy

SISDIX only offers exchanges for products that are:

  • Damaged during delivery.

  • Defective.

  • Incorrectly shipped.

We do not offer exchanges for products returned due to personal preference, change of mind, or incorrect orders placed by the customer.

Return Shipping Costs

If you wish to return a product because you changed your mind or no longer want the item, you will be responsible for the return shipping costs.

However, if the returned product is damaged, defective, or an incorrect item due to an error by SISDIX, we will cover the return shipping costs.

Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. Customers may instead request a return if the product meets the conditions outlined in this policy.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Email: sisdixbrand@gmail.com

Phone: 03117268045

Our customer support team will be happy to assist you.